Terms of Service
Effective June 18, 2026
These Terms apply when you order from The Village Kitchen & Catering online or by phone. By placing an order, you agree to them.
Ordering
You can order for pickup or delivery through our website or by phone. Menu items and prices may change, and items may sell out. We may refuse or cancel an order — for example, if an item is unavailable or we cannot reach you — and we will refund any charge for an order we cannot fulfill.
Prices & fees
Prices are in U.S. dollars. Online and pay-by-link orders include a 4% processing fee. Delivery orders include a delivery fee shown at checkout. Applicable taxes are added where required.
Payment
Card payments are processed securely by Stripe. For some phone orders we may text you a secure payment link. By paying, you authorize the charge for your order total, including fees and any applicable tax. Cash on pickup is available for phone orders where offered.
Pickup & delivery
Please provide an accurate name, phone number, and (for delivery) address. Quoted times are estimates and may vary with kitchen volume. Delivery is available only within our service area.
Cancellations & refunds
Orders are made fresh, often right after they come in. If you need to change or cancel, call us as soon as possible at 718-326-1287. Once we’ve started preparing your order we may not be able to cancel it. If something is wrong with your order, contact us and we’ll make it right.
Food allergies
Our food is prepared in a kitchen that handles common allergens (including gluten, dairy, eggs, nuts, soy, and shellfish). We cannot guarantee any item is allergen-free. If you have a food allergy, please call us before ordering.
Text messages
By providing your phone number you consent to receive order-related texts. Message and data rates may apply; reply STOP to opt out of non-essential messages.
Our content
Our name, logo, and site content belong to The Village Kitchen & Catering and may not be used without permission.
Disclaimers & liability
The service is provided “as is.” To the fullest extent permitted by law, our liability for any order is limited to the amount you paid for that order.
Governing law
These Terms are governed by the laws of the State of New York.
Changes
We may update these Terms; the “Effective” date above shows when they were last revised.
Contact us
The Village Kitchen & Catering
68-33 79th Street, Middle Village, NY
Phone: 718-326-1287
Email: hello@myvillagekitchen.com